Refund Policy

Who processes your payment

tonvio accepts cryptocurrency only — there is no card payment option and no intermediary seller. Cryptocurrency payments are processed by NOWPayments, and tonvio is the seller of the subscription or credit pack you buy.

Crypto transactions are confirmed on the blockchain and are final, so refunds work differently: every refund is decided and issued by us. Details are in the crypto section below.

Subscriptions

Unlimited plans are prepaid for 30 days and priced in USD. The fee for a period that has already started is non-refundable — you keep full access until the end of the paid period.

A subscription does not auto-renew: it simply ends when the paid period ends, and you extend it by paying again. There is nothing to cancel and no recurring charge to stop. If you paid twice for the same period, contact us within 14 days and we will refund the erroneous payment in full.

Credit packs

A completely unused credit pack (no credits spent) can be refunded in full within 14 days of purchase. Once any credits from the pack have been spent, the pack is non-refundable — the remaining credits stay on your balance and never expire.

Duplicate, mistaken and unauthorized payments

Duplicate charges, technical errors on our side and confirmed unauthorized transactions are refunded in full, regardless of the timelines above. If you believe a payment was made without your authorization, contact us immediately at [email protected].

How to request a refund

Write to [email protected] from the e-mail linked to your tonvio account. Include the payment date, the amount and the transaction details of your transfer. We respond to every request within 3 business days.

Approved refunds are processed via NOWPayments case by case and returned to the originating wallet; blockchain network fees may be deducted from the refunded amount.

Cryptocurrency specifics

Crypto payments are quoted in USD at the moment of the invoice. If you send less than the invoiced amount (underpayment), the purchase is not activated automatically — contact support and we will either help you complete the payment or refund what was received, minus network fees. Exchange-rate movements between payment and refund are not compensated: refunds are calculated from the USD price of the purchase.

Disputes and chargebacks

Cryptocurrency transfers are final: once a transaction is confirmed on the blockchain there is no chargeback mechanism and no bank to dispute the payment with. Support is the only route — write to [email protected] and we will answer within 3 business days.

Your statutory rights

Nothing in this policy limits rights that consumer-protection law of your country gives you. Where the rules of a payment provider or applicable law grant you more rights, they prevail.

Contact

All refund requests and questions about this policy: [email protected].